Question: How Do You Train Phone Etiquette?

How do you talk professionally on the phone?

10 tips for answering and handling calls professionallyPromptly answer calls.

The average ring takes 6 seconds.

Be warm and welcoming.

Introduce yourself and your business.

Speak clearly.

Do not use slang or buzz words.

Ask before you put people on hold.

Don’t just put calls through.

Be prepared for your calls.More items…•.

What should be avoided while being on a call?

Top 10 Things to Avoid Doing When You Answer the PhoneSkip The Speaker Phone. It’s convenient, sure – but it doesn’t give your callers the sound quality they deserve. … Ditch The Chewing Gum. … Avoid Distractions. … Eliminate Inconsistencies. … Limit Background Noises. … Don’t Whisper. … Don’t Shout. … Do Not Use Poor Equipment.More items…•

What is a telephone etiquette?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What are five techniques that improve telephone productivity?

Five Telephone Communication Skills Tips for Customer ServiceAdopt a Positive Tone. Projecting an enthusiastic, natural, and attentive tone while on the phone can help a customer feel comfortable during a conversation. … Clear Enunciation.

What should I say when answering the phone?

Answering CallsTry to answer the phone within three rings. … Answer with a friendly greeting. … Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.Ask the caller for their name, even if their name is not necessary for the call.More items…•

How do you teach phone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items…•

How do you end a phone call professionally?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

What are the two things we must do while talking on the telephone?

10 telephone etiquette tips you should keep in mindWhen you’re speaking over the phone remember to smile, sound upbeat and keep your communication short.Greeting.Take permission and be polite.Identify self and the organisation.Clarity.Purpose of the call.Know your timeline and keep it short.Avoid fillers and keep it interesting.More items…•

Who should hang up the phone first?

The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.

What is the importance of telephone etiquette?

Proper phone etiquette is important to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.

What are examples of telephone etiquette?

Telephone EtiquetteBe Prepared.Answer Professionally.Putting A Caller On Hold. The #1 pet-peeve of callers is The Hold. … Control The Conversation. Keep the caller on track. … Take Accurate Messages.Avoid Mouth Noises. Refrain from the following activities while talking with a caller: … Give The Caller Your Undivided Attention. … Be Sincere.More items…

How do you handle a patient phone call?

Reduce the number of rings before rolling to voice mail. … Tell patients when to expect action or a call back. … Equip staff to handle calls effectively. … Secure a portal for patient communication. … Provide patients with educational materials they can reference at their leisure. … Provide patients with a summary of the visit.

What is the golden rule when dealing with a phone call?

If someone calls on another line or call waiting while you’re on the phone (and the call does not go to voice mail or is answered by a live person), tell the caller you will call them back. The person you called first has priority. Follow up on all calls. If you promise information, call back within twenty-four hours.

How can we improve telephone etiquette?

To improve your phone etiquette and ensure your customers receive an excellent experience, implement the nine tips outlined below.Know WHO is Calling and WHY. … Speak With an Inviting Tone. … Match Your Caller’s Pace. … Be Extra Helpful & Enthusiastic. … Ask Permission. … Say Thank You! … Confidence is Key.More items…•

What are the do’s and don’ts of telephone etiquette?

The Dos and Don’ts of Telephone EtiquetteDO – Smile when you talk to people. … DON’T – Be distracted. … DO – When you answer the phone, greet the caller warmly and advise who they are talking to. … DON’T – Shout or whisper. … DO – Speak clearly. … DON’T – Leave the caller on hold for too long. … DO – Make the caller feel welcome.