Question: How Do I Reboot My Telstra Modem?

What happens if I reboot my modem?

Rebooting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues, which also affect your Digital TV service that is being transmitted over an internet connection.

By unplugging the power cord from the back of the modem you are giving it the breather it needs..

Why has my NBN stopped working?

If all of the indicator lights on your NBN router are off, this means the device is not getting any power or malfunctioning. If you are confident the power outlet that you have connected the NBN power supply or Network Termination Device to is working then your Network Termination Device may be faulty.

Why is my internet not working?

Check that Wi-Fi is turned on and you are connected. Turn Wi-Fi on. If this is not displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network. Move closer to the router, check to see if you have a stronger Wi-Fi connection, and try again.

How do I know if my router is going bad?

When your router works properly, its data transfer indicator lights should blink intermittently or remain constantly lit. If your router’s lights are not lit, but you are still able to connect to the device, this could be an early sign that the router is about to break down or stop functioning.

Why is my Telstra Internet not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. … Open the My Telstra app and select the Get help tab. Choose the service you’re trying to fix yourself. Select Get help with an issue and follow the prompts.

Can I reset my NBN box?

Restart your nbn™ box (NTD) Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable. Please turn the power back on to the NTD power supply at the wall outlet. The nbn™ box will take 3 to 5 minutes to come online.

Do I need to return my Telstra modem?

If you are changing providers, there is no need to return any Telstra supplied modem. It was either included in your setup/plan cost or you paid for it. Either way it’s yours.

Why is my modem not working?

Make sure the Ethernet cable connection to your modem (and the connection between your modem and router, if applicable) is not loose or accidentally unplugged. … Unplug the power from the router for 5 seconds, and plug it back in. It should take about 30 seconds to reboot.

How can I test my modem?

Then Windows can determine whether the modem is properly installed and able to dial into a network.Click Start, then “Control Panel,” then “Phone and Modem.”Click the “Modems” tab.Select the modem from the list. … Click the “Properties” button.More items…

How do I reboot modem?

To reboot your modem:Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF.Wait one full minute. Plug the power cord back into the modem.Wait for the internet light or main status light to turn green.Now try connecting to the internet again.

Why is my NBN internet not working?

Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. Turn off power to the nbn™ connection box and contact your phone and internet provider. … If the Power and Connection Lights are solid blue, but the DSL Light is out, contact your phone and internet provider.

How do I fix my modem?

If you’re having trouble with your wired internet connection, you can try restarting (power cycling) your modem:Unplug the modem.Turn off the router and computers and/or mobile devices.Plug in the modem. Wait two minutes.Turn on the router and wait two minutes.Turn on the computers and/or mobile devices.

Can you contact NBN directly?

Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.

How do I reboot my NBN modem?

Locate the RESET button at the back of the wireless router. Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go. Wait about 5 minutes for the router to boot up again and try the connection.

Do I need to reboot my modem every day?

If constantly restarting your system fixes your problem, the problem may not be your equipment. The problem may be your internet speed. … If you have to restart your modem more than a couple of times a month, talk to your internet service provider. If your equipment isn’t functioning properly, replace it.

How can I tell if my NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.