How Can I Contact Hermes Directly?

Can you refuse delivery from Hermes?

If you’re receiving a delivery and no longer want it, you’ll need to contact the sender or retailer and let them know.

They’ll then contact us to cancel the order..

How much do Hermes drivers get paid UK?

Average Hermes hourly pay ranges from approximately £11.28 per hour for Truck Driver to £16.40 per hour for Courier. The average Hermes salary ranges from approximately £13,600 per year for Courier to £21,977 per year for Truck Driver.

Are courier jobs worth it?

Courier driver jobs make a decent wage. … Whilst wages will be low to begin with, it increases over time and you can still work in your day job, whilst being a courier driver. You can also earn more if you have a van, instead of a car as you will be able to deliver bigger loads.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

How do I contact DPD directly?

Simply fill out the relevant online contact form and you will receive an answer from us as soon as possible. Furthermore you can contact us quickly and conveniently via our central, country-wide service number 01805 373 200* (weekdays from 8.00 to 18.00 hrs and Saturdays from 8.00 to 13.00 hrs).

What happens if my Hermes parcel is not delivered?

Your courier will always make three attempts to deliver your parcel. … They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

Why is my parcel being held at DPD Depot?

Your parcel has been held at your local DPD depot. … This status means that we have received the data pertaining to your delivery from the shipper – the parcel has not neccessarily been received by DPD yet.

Who is the CEO of Hermes UK?

Martijn de LangeMartijn de Lange In 2013 Martijn moved to Hermes where he became Operations Director and after promotions into COO and Managing Director, he was appointed CEO of Hermes UK in November 2017.

Are Hermes drivers self employed?

Hermes couriers are self-employed and use their own vehicle to help Hermes deliver all of the great things that our customers order online, straight to their door. People are shopping online more and more every day so we always need more couriers to help us collect and deliver our customers parcels.

Is it possible to contact Hermes?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How much do myHermes couriers get paid?

Under its new “self-employed plus” status, Hermes workers can opt to receive up to 28 days of paid leave. They can also choose pay rates of at least £8.50 an hour over the year – more than the minimum wage of £7.83 an hour, which rises to £8.21 in April.

Can I ring DPD?

If you have not received a claim form, please contact Customer Services on 0121 275 0500. They will issue a registered claim form and a reference number, specific to the consignment affected. For any existing claims, please contact the Claims Department at dpdclaims@dpd.co.uk.

Is Hermes a good courier?

The courier from Hermes up to last year was excellent and I always received it. Now, with different couriers, the service has gone to pot. Completely useless. NEVER USE THEM IF YOU CAN HELP IT.

What happens if my parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Why has my parcel been delayed Hermes?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work.

How do you actually speak to someone at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

Is Hermes the worst delivery company?

Hermes, along with rival Yodel, were ranked the UK’s worst parcel delivery services earlier this year in a survey by MoneySavingExpert.

Can I pick my parcel up from DPD Depot?

If you want to collect your order from the DPD depot yourself. … You must call DPD before you collect your order so they can get it ready for you. Please allow 48 hours between calling DPD and collecting your order. You must bring photographic ID and the card DPD left when you go to collect the order.

How can I speak to Hermes UK?

Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk.

Where is Hermes based in the UK?

Hermes, the consumer delivery specialist, has embarked on the next stage of its growth by strengthening its infrastructure across the South West of England. The company has moved its parcel processing operation in Portbury to a new build facility in Avonmouth, located near the city of Bristol.